Fix Amazon Music Prime Update Offline Playback Problem (NEW)

I have Amazon Prime, yesterday, I saw with the ‘update’ I can no longer listen to my downloaded songs offline. What happened? -Rick

Hi all, I can’t play my music offline. “Previously downloaded music is no longer available, but you can download All-Access Playlists to listen offline” is what it says. How to download Amazon Prime Music offline? – Matthias

Many Amazon Prime users have the similar situation since the recent Nov update 2022, they are unable to download their created playlist for offline listening anymore. An error occurs when trying to download songs offline. Actually, this is one of the impacts for the Nov. 1 Amazon Music update in 2022. In this article, we will show you what is Amazon Music update, how it impact Amazon Prime users and the solution to fix Amazon Music Prime offline playback error.

What is the recent Amazon Music update?

Amazon released an update for Amazon Music on November 1, 2022. It is big move for Amazon Music. In this update, Amazon Music’s entire library of songs opens to all Prime members with no extra charge. Now, Prime members will enjoy 100 million songs, previously, just 2 million songs were available. Besides that, Amazon Prime members will also get access to the largest selection of ad-free top podcasts available, including the Wondery catalog of premium shows, podcasts from CNN, ESPN, and The New York Times, and exclusive shows.

Sounds exciting? If only you are happy living with shuffle mode. There are also some limitations on how you can enjoy the songs.

Note: You can confirm that you have the latest version of an app by viewing the app’s detail page. If an update is available, an Update option displays.

How Amazon Music’s update impact Amazon Prime users?

Good news and bad news come together. In order to help you get a better understanding of the Amazon Music update, we sorted the info as below.

Good News:

1. Amazon Prime members will enjoy an increase from 2 million to 100 million songs, ad-free.

2. Amazon Prime members will also get access to ‘hundreds of thousands’ of ad-free podcast episodes.

3. Amazon Prime members don’t need to pay additional cost to their membership to get the benefits.

Bad News:

1. Amazon Prime members will be limited to shuffle-play mode, based on artists, albums, or playlists on Amazon Music. (That means you can’t stream on-demand. You can’t listen to a certain song as usual.)

2. Amazon Prime members will be pushed to pay for unlimited skips, as you need to skip more to listen to the song you like. Amazon allows you skip 6 times per hour only. 

3. Amazon Prime members are unable to listen to their downloaded music in offline mode as well. (That means you can’t download the tracks you want offline.)

An exception: You can pick and play songs from All-Access Playlists on-demand with no skip limits, or download them to listen offline. The All-Access Playlists is curated based on your likes, listens, and genre preferences. You can’t create All-access playlists by yourself.

Amazon Music new update faces major backlash from users. Obviously, most of Amazon Prime members are frustrated. Here are some comments from Amazon users:

  • I would rather have the old 2M library and be able to control music order than the 100M library that plays whatever Amazon feels like. Grandy
  • Go back. No one asked for this. It’s terrible. I use@amazonmusic offline while I am driving. Woke up this morning to find I’m no longer able to access my downloads while in offline mode. I keep the app in offline mode and never stream. It’s become useless to me. Thanks @amazon Nicholas Moore
  • I contacted Amazon support and asked them what happened to the app. They said “oh now you have access to 100 million songs, but specific song selection isn’t allowed anymore.” I told them that’s not a music app, thats a radio station and then kind of went off. They ignored what I said. King_Buliwyf
  • Your music app sucks now. I bought music from you and I can’t even listen to my purchased songs without you forcing me into listening to something else. Switch it back to on demand instead of this dumb unchangeable shuffle. RubiksCubist

3 Ways to fix you can’t play songs offline with Amazon Music Prime after Update

Subscribe Amazon Music Unlimited plan

Amazon Music is, by most measures, the third-largest player in the music streaming market, behind Spotify and Apple Music. Amazon Music provides Prime members with access to 100 million songs, just like Amazon Music Unlimited. But if you are not happy with the update, you can try Amazon Music Unlimited. By subscribing it, you can stream Amazon’s high-fidelity audio, pick and play any songs (ad-free), skip any song you don’t like with no limits, and most importantly, listen songs offline.

Cons:

  • You have already paid Amazon Prime for $139 per year, but you have to pay extra money, $8.99/month or $89/year for Amazon Music Unlimited.

Download all songs with Amazon Music Converter for Offline Listening

Amazon Music Converter is a great help when you need to save your favorite tracks, albums, and playlists from Amazon Music for playback offline. We have introduced 5 Amazon Music Converters before. By using this tool, you are able to play Amazon Music offline without any restriction, work for Amazon Music Prime.

Here we take Sidify Amazon Music Converter as example to show you how to download songs from Amazon Music Prime for offline playback.

Buy Now (Mac) Buy Now (Windows)

Step 1: Install the application on your Windows or Mac computer

Step 2: Open Amazon Music, find the songs/albums that you’d like to download, then copy and paste the URL to Sidify’s Add panel.

Step 3: Choose output format and customize parameters (OPTIONAL)

Click the Gear icon on the top right of the program, you can find the Settings panel. Here, you can choose output format from MP3, AAC, WAC, FLAC, AIFF to ALAC, adjust bit rate and sample rate, as well as how you want to organize the output songs.

Step 4: Press Convert button to start downloading Amazon Music to the local drive

Step 5: Play downloaded songs from Amazon Music offline

With 5x conversion speed, you don’t need to wait too long to get the downloaded songs. Press Converted icon on the left of the program or simply go to the destination folder to find the downloaded songs, sorted in order.

Buy Now (Mac) Buy Now (Windows)

Benefits:

  • Play any song, album you like or any playlist you created offline, work for Amazon Music Prime too.
  • Retain Ultra HD audio quality and save the songs in various formats.
  • Keep ID3 tags after conversion, including track number, artist, album…
  • Anybody can use the program with its intuitive design.

Download songs for offline listening from All-Access Playlist

As the announcement mentioned, offline listening in Amazon Music for Prime members is still available. The difference is people have no choice, but within All-Access Playlist. What you should do is train your All-access playlist, as this playlist is curated by Amazon Music based on your likes, listens, and genre preferences.

Cons:

  • You need to spare a lot of time to train the All-access playlist that “knows” you.
  • The songs in All-access Playlist maybe not the ones that you really like.

Conclusion

There are a lot of changes in this Amazon Music update, for Amazon Prime members. If you are not happy with the missing offline feature, and want to fix the problem “Previously downloaded music is no longer available, but you can download All-Access Playlists to listen offline”, take the above 3 solutions for consideration. Our suggestion is:

If you don’t mind paying for a new subscription monthly, try Amazon Music Unlimited. It solves all the limitations on Amazon Music Prime.

If you are comfortable with the All-access playlist, then nothing needs to be worried about. You can download these songs from All-access playlist offline without problem.

Still keep Amazon Music Prime and want to play any songs for offline listening as usual, then Amazon Music Converter is what you need. The tool can download tracks, playlists from Amazon Music Prime and Amazon Music Unlimited effectively. Enjoy music!

Buy Now (Mac) Buy Now (Windows)

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Lisa Lee
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